1. General Information
Norguaduas ("the Company", "we" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this policy carefully. If you do not agree with our practices, do not use our site. By accessing and using this website, you agree to be bound by this Privacy Policy.
Last updated: January 2026. This policy is subject to change, so we recommend you review it periodically.
2. Data Collected
We may collect information about you in several ways. The information we collect will depend on the context of your interactions with us and our site.
2.1 Information you provide voluntarily:
- Contact data: First name, last name, email address, phone number, address, city, department, and country.
- Form information: When completing contact forms, quote requests or inquiries about our projects.
- Project information: Details about your architectural preferences, budget, project location, and technical specifications.
- Communications: When you communicate with us via email, phone, WhatsApp, or other means.
2.2 Information collected automatically:
- Device information: Browser type, operating system, unique device identifiers.
- Navigation information: Pages visited, time spent, links you clicked.
- IP address: Your IP address, which may reveal your general location.
- Search data: Search terms used to access our site.
3. Use of Information
We use the information we collect or that you provide us in accordance with legitimate legal and commercial purposes:
- Provide services: Respond to inquiries, prepare quotes, and provide information about our services.
- Keeping in touch: Send you updates, news about projects, changes in our services, or respond to your correspondence.
- Site improvement: To analyze how you use our site to optimize its functionality and user experience.
- Marketing and communications: Send you promotions, special offers, and information about new projects (if you have opted in).
- Legal compliance: Comply with legal, regulatory, or judicial obligations.
- Fraud prevention: Detect and prevent fraudulent or unauthorized activities.
- Security: Protect the security and integrity of our website and our services.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your user experience. Cookies are small data files stored on your device.
4.1 Types of cookies we use:
- Essential cookies: Necessary for the basic operation of the website.
- Analytics cookies: They help us understand how users interact with our site.
- Preference cookies: They save your preferences for future visits.
- Advertising cookies: Used to display personalized advertising content.
4.2 Cookie control:
You can control cookies through your browser settings. Most browsers allow you to reject cookies or alert you when a cookie is being used. However, blocking cookies may affect the functionality of our site.
5. Information Protection
We implement appropriate technical, administrative, and physical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
5.1 Security measures:
- Data encryption in transit (HTTPS/SSL).
- Restricted access to personal data only to authorized personnel.
- Periodic security audits.
- Data protection policies and procedures.
- Confidentiality agreements with third parties that have access to your data.
5.2 Limitations:
Although we implement reasonable security measures, no system is completely secure. We cannot guarantee the absolute security of your information. Any data transmission is at your own risk.
6. User Rights
In accordance with data protection regulations, you have the following rights:
- Access: Request information about the personal data we hold about you.
- Rectification: Request the correction of inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data.
- Objection: Object to the processing of your personal data for certain purposes.
- Portability: Request a copy of your data in a structured format.
- Limitation: Request the limitation of the processing of your data.
To exercise these rights, contact us through the means indicated at the end of this policy.
7. Data Retention
We keep your personal information only for as long as necessary for the purposes for which it was collected, or as required by law:
- Contact data: As long as we maintain an active business relationship or for 3 years after the last contact.
- Project data: During project execution and 5 additional years for warranty purposes.
- Navigation data: Maximum 26 months for statistical analysis.
8. Sharing Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: With companies that help us run our business (hosting, analytics, marketing).
- Legal obligations: When required by law, court order, or competent authority.
- Protection of rights: To protect our rights, privacy, security, or property.
- Consent: When you have given us your explicit consent to share.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend you read the privacy policies of any third-party website you visit.
10. Minors
Our website is not directed at minors under 18 years of age. We do not knowingly collect personal information from minors. If you discover that a minor has provided us with personal information, contact us so we can delete that information.
11. Changes to this Policy
We reserve the right to update this privacy policy at any time. Changes will take effect immediately after their publication on the website. We will notify you of significant changes through our website or by email.
12. Contact
If you have questions about this Privacy Policy or about the processing of your personal data, contact us:
