1. General Information

Norguaduas ("the Company", "we" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this policy carefully. If you do not agree with our practices, do not use our site. By accessing and using this website, you agree to be bound by this Privacy Policy.

This Policy is governed by Law 1581 of 2012 and Decree 1377 of 2013, which regulate the protection of personal data in Colombia, as well as other applicable regulations. The supervisory authority in charge of enforcing compliance is the Superintendency of Industry and Commerce (SIC).

2. Data Collected

We may collect information about you in several ways. The information we collect will depend on the context of your interactions with us and our site.

2.1 Information you provide voluntarily:

• Contact data: First name, last name, email address, phone number, address, city, department, and country.
• Form information: When completing contact forms, quote requests or inquiries about our projects.
• Project information: Details about your architectural preferences, budget, project location, and technical specifications.
• Communications: When you communicate with us via email, phone, WhatsApp, or other means.

2.2 Information collected automatically:

• Device information: Browser type, operating system, unique device identifiers.
• Navigation information: Pages visited, time spent, links you clicked.
• IP address: Your IP address, which may reveal your general location.
• Search data: Search terms used to access our site.

3. Use of Information

We use the information we collect or that you provide us in accordance with legitimate legal and commercial purposes:

• Provide services: Respond to inquiries, prepare quotes, and provide information about our services.
• Keeping in touch: Send you updates, news about projects, changes in our services, or respond to your correspondence.
• Site improvement: To analyze how you use our site to optimize its functionality and user experience.
• Marketing and communications: Send you promotions, special offers, and information about new projects (if you have opted in).
• Legal compliance: Comply with legal, regulatory, or judicial obligations.
• Fraud prevention: Detect and prevent fraudulent or unauthorized activities.
• Security: Protect the security and integrity of our website and our services.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your user experience. Cookies are small data files stored on your device.

4.1 Types of cookies we use:

• Essential cookies: Necessary for the basic operation of the website.
• Analytics cookies: They help us understand how users interact with our site.
• Preference cookies: They save your preferences for future visits.
• Advertising cookies: Used to display personalized advertising content.

4.2 Cookie control:

You can control cookies through your browser settings. Most browsers allow you to reject cookies or alert you when a cookie is being used. However, blocking cookies may affect the functionality of our site.

4.3 Google reCAPTCHA:

We use Google reCAPTCHA v3 on our forms to prevent spam and abuse. The use of reCAPTCHA is subject to Google's Privacy Policy (policies.google.com/privacy) and to its Terms of Service.

5. Information Protection

We implement appropriate technical, administrative, and physical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5.1 Security measures:

• Data encryption in transit (HTTPS/SSL).
• Restricted access to personal data only to authorized personnel.
• Periodic security audits.
• Data protection policies and procedures.
• Confidentiality agreements with third parties that have access to your data.

5.2 Limitations:

Although we implement reasonable security measures, no system is completely secure. We cannot guarantee the absolute security of your information. Any data transmission is at your own risk.

6. User Rights

In accordance with Law 1581 of 2012 (Habeas Data) and other applicable data protection regulations, you have the following rights over your personal data:

• Conocer: Request information about the personal data we hold about you and how we use it.
• Access: Obtain a copy of the data you have authorized us to process.
• Update and Rectification: Request the correction of inaccurate, incomplete, or outdated data.
• Deletion: Request the deletion of your data when it is no longer necessary for the authorized purposes.
• Revocation of authorization: Revoke at any time the authorization for the processing of your data.
• Objection: Object to the processing of your personal data for certain purposes.

6.1 Procedure to exercise your rights (Habeas Data):

To exercise your rights of consultation, update, rectification, or deletion, send your request by email to [email protected] or in writing to our address, stating your name, identity document, the right you wish to exercise, and the reasons for your request.

Under Law 1581 of 2012, inquiries must be answered within a maximum of 10 business days (extendable by 5 additional days) and complaints within a maximum of 15 business days (extendable by 8 additional days). If you believe your request was not satisfactorily addressed, you may file a complaint with the Superintendency of Industry and Commerce (SIC), the supervisory authority for personal data protection.

To exercise these rights, you may also contact us through the channels indicated at the end of this policy.

7. Data Retention

We keep your personal information only for as long as necessary for the purposes for which it was collected, or as required by law:

• Contact data: As long as we maintain an active business relationship or for 3 years after the last contact.
• Project data: During project execution and 5 additional years for warranty purposes.
• Navigation data: Maximum 26 months for statistical analysis.

8. Sharing Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With companies that help us run our business (hosting, analytics, marketing).
• Legal obligations: When required by law, court order, or competent authority.
• Protection of rights: To protect our rights, privacy, security, or property.
• Consent: When you have given us your explicit consent to share.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend you read the privacy policies of any third-party website you visit.

10. Minors

Our website is not directed at minors under 18 years of age. We do not knowingly collect personal information from minors. If you discover that a minor has provided us with personal information, contact us so we can delete that information.

11. Changes to this Policy

We reserve the right to update this privacy policy at any time. Changes will take effect immediately after their publication on the website. We will notify you of significant changes through our website or by email.

13. Residents of the United States (CCPA/CPRA and CalOPPA)

If you reside in California or another U.S. state with applicable privacy laws (California Consumer Privacy Act - CCPA, California Privacy Rights Act - CPRA, and California Online Privacy Protection Act - CalOPPA), you have the following rights over your personal information:

• Conocer: Request the categories and specific pieces of personal information we collect, use, share, or sell.
• Deletion: Request the deletion of your personal information, subject to legal exceptions.
• Corrección: Request the correction of inaccurate personal information.
• Opt out of the sale or sharing: We do not sell or share your personal information for cross-context behavioral advertising ("Do Not Sell My Personal Information"). You may request at any time that we do not sell or share your information.
• Non-discrimination: We will not discriminate against you for exercising any of these rights.

To exercise these rights, send us an email to [email protected] or write to us through the channels indicated at the end of this policy. We will respond to your request within 45 calendar days of receiving it, in accordance with the CCPA.

14. Contact

If you have questions about this Privacy Policy or about the processing of your personal data, contact us:

• Email: [email protected]
• Phone: +573185568319
• Address: Cúcuta, Norte de Santander, Colombia