1. Acceptance of Terms

By accessing and using the Norguaduas website (www.norguaduas.com) and its associated services, you agree to be bound by these Terms of Service. If you do not accept these terms, you should not use our website or our services.

Norguaduas reserves the right to modify these terms at any time. Changes will take effect immediately after their publication. Your continued use of the site constitutes your acceptance of the modified terms.

2. Use License

Norguaduas grants you a limited, non-exclusive, revocable license to access and use the website solely for personal and non-commercial purposes. This license does not include:

• Reselling or redistributing site content.
• Creating derivative works based on our content without authorization.
• Using the site for competitive purposes.
• Downloading or reproducing content in bulk.
• Using the site to develop similar products or services.

Any violation of these terms may result in the immediate termination of your access to the website.

3. Intellectual Property

All content on the Norguaduas website, including but not limited to texts, graphics, logos, images, videos, animations, and source code, is protected by copyright, trademark, and other intellectual property laws.

3.1 Reserved Rights:

• Textual content: All articles, descriptions, and texts are the property of Norguaduas.
• Images and videos: Project photographs and videos are protected and cannot be used without explicit permission.
• Logos and trademarks: The Norguaduas logo and all registered trademarks are the exclusive property of the company.
• Design and structure: The layout, design, and structure of the site are protected by copyright.

3.2 Use of Content:

You may view and download content only for personal use. It is not permitted:

• Reproducing or distributing content without permission.
• Modifying or altering the content.
• Using the content for commercial purposes.
• Registering trademarks or domains based on our content.

4. User Responsibilities

By using our website, you agree to be responsible for your conduct and warrant that:

• You will provide accurate, current, and complete information when requested.
• You will not use the site for illegal or prohibited purposes.
• You will not spam or post offensive or abusive content.
• You will not attempt to hack, infiltrate, or damage the site system.
• You will not upload viruses, malware, or other malicious code.
• You will respect the rights of other users and third parties.
• You will not impersonate other people.
• You will comply with all applicable laws, regulations, and standards.

5. Forms and Requests

Norguaduas provides contact forms, quote requests, and online inquiries to facilitate communication with our clients.

5.1 Information Provided:

When you complete a form, you agree that:

• The information you provide is accurate and complete.
• You have the authority to provide such information.
• You will not include confidential or third-party information without consent.

5.2 Request Processing:

When sending a quote request or inquiry:

• Norguaduas will use the information to prepare a quote or a response to your inquiry.
• We may contact you by phone, email, or WhatsApp.
• We will not share your information with third parties without consent, except as necessary to process your request.

6. Quotes and Contracts

Quotes provided by Norguaduas are estimates based on the information provided by the client and are subject to:

• Validity: Quotes are valid for 30 calendar days from issuance.
• Adjustments: Prices may vary according to changes in specifications, materials, or site conditions.
• Non-contractual: A quote does not constitute a binding contract until its formal acceptance and the signing of the corresponding contract.
• Taxes: Prices include IGV (if applicable) unless otherwise stated.

7. Warranties and Limitations

Norguaduas provides design and construction services with the highest quality standards. However:

7.1 Service Warranties:

• Design: Plans and designs are warranted for 1 year from delivery.
• Construction: Construction works have a 5-year warranty under Colombian regulations.
• Materials: The materials warranty depends on the supplier and is documented separately.

7.2 Limitations of Liability:

• Norguaduas will not be liable for indirect, incidental, or consequential damages.
• Maximum liability will not exceed the value of the contract or service provided.
• We do not guarantee specific results that depend on factors beyond our control.

8. Cancellations and Refunds

• Design services: They can be canceled before work begins with a 100% refund. Once started, services already performed are charged.
• Construction projects: Cancellation is subject to the terms of the specific contract.
• Online forms: No refund applies since these are free consultations.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these sites. The use of links to third-party sites is at your own risk.

10. Applicable Law and Jurisdiction

These terms are governed by the laws of the Republic of Colombia. Any dispute arising from these terms will be resolved by the competent courts of Cúcuta, Norte de Santander, Colombia.

11. General Provisions

• Divisibility: If any provision of these terms is deemed invalid, the remaining provisions will remain in effect.
• Severability: The failure to exercise a right does not constitute a waiver of it.
• Assignment: You may not assign your rights under these terms without our prior written consent.
• Complete agreement: These terms constitute the complete agreement between you and Norguaduas regarding the use of the site.

12. Contact

If you have questions about these Terms of Service, contact us:

• Email: [email protected]
• Phone: +573185568319
• Address: Cúcuta, Norte de Santander, Colombia